FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Shipping

When will my HAUL ship and how long will it take to arrive?


For continuing subscriptions: Your personalised HAUL is shipped at the beginning of every month, within the first week. For new subscriptions: If payment is made before 20th of the previous month, boxes will be shipped first week of the next month as per usual. E.g. If the order is placed on or before the 20th of February, then you will receive your HAUL in the first week of March. For any other scenario, boxes are typically shipped within 7-10 business days from the date the payment is received. In case you have not received your order within the time frame, please reach out to us on info@haulinoneworld.com. and we will be happy to help you. Please ensure to include the following details in your email body: Name Email Contact number Transaction ID Order number




Does someone have to be present to collect HAUL?


Someone has to be present at the address you provide, at the time of delivery. Please be sure to provide us with your correct address and phone number so that our delivery partners may contact you. In case someone is not present at the time of delivery, the box will have to be re-shipped and an additional delivery charge will apply.




I did not receive my HAUL, what should I do?


First, please ensure that the address and phone number prpvided to us are correct. Second, kindly check to make sure that your payment has been processed. In case there has been an error in the address (which is totally cool, it happens!), we can re-ship the box to you. Please write to us at info@haulinoneworld.com to inform us of the change in your address and we'll do the rest! An additional charge for re-shipping would apply. If an issue still persists, Please write to us at info@haulinoneworld.com and we will be happy to help you. Please ensure to include the following details in your email body: Name Email Contact number Transaction ID Order number




I need to change my shipping address / phone number


No worries! Please write to us at info@haulinoneworld.com, with your new address/ contact information. For ongoing subscriptions, please ensure that all changes to your address or phone number are made before 25th of the previous month. This allows us to ensure we can deliver your HAUL-istic goodies to you in time in the first week of the following month. In case the change has happened after the cut-off date, please write to us at info@haulinoneworld.com with your concern and we will do our best to help you




Do you deliver outside the UAE?


HAUL IN ONE is based only in the UAE for now, but we plan to expand to GCC in the time to come. We'll keep you posted!




What areas in the UAE do you deliver to?


We deliver all over the UAE !





Payments & Billing

How much does the subscription cost?


In order to ensure maximum flexibility for our lovely HAUL-ers, we have 4 subscription packages to choose from: Monthly - AED 299/month 3 monthly - AED 273/month 6 monthly - AED 261/month Annual - AED 247/month Pricing details are also available on our home page www.haulinoneworld.com !

Please note that except for monthly subscription, all payments are made in lumpsum upfront (that’s why they’re discounted!)




What is the cost of shipping?


IT'S FREE!! We absorb the shipping charges and so you don't have to pay for your scheduled HAUL deliveries!




What about other additional charges on my HAUL? VAT? Other fees?


There are no additional hidden charges on our pricing. We don't work that way. The prices we have are your total payable amount, all inclusive :)




Is it a recurring subscription or is it paid on monthly basis?


It is a monthly box that you can subscribe to for set durations which are recurring. E.g. For 3 month subscription you will get a box every month for 3 months and on the fourth month, the subscription automatically renews and charges your saved card. Remember, you can cancel anytime!




I cancelled my subscription - do I get a refund?


We definitely wouldn't want to see you go! Please do let us know at any time if you have any concerns and we would be happy to address them as best as possible. However, if you do unfortunately decide to leave the HAUL community, then the standard cancellation process applies - the autorenewal is cancelled and no further subscription charges will be applied. The subscription will continue for the period that you have paid for and no prorated refunds will be made.




What are the available payment options and mode? Is COD applicable? Can I pay through Visa & Mastercard only or can I pay via mePay/PayPal?


Currently we can only accept online payments via credit/debit card. Our team emails you a link through which the payment can be easily made through your computer or your mobile. We accept both Visa and Mastercard PayPal, Cash on delivery etc are presently not available





General

Can I see my items before shipping? Can I see what is in my box for this month?


Why would you! It’s a surprise! We customise the box contents based on the preferences you fill out and so we're certain you’ll like what you get! Just in case you aren't a fan of a few items, we capture this in our monthly feedback we will ensure we further customise it so we learn your likes and dislikes . That said, sneak peaks to the upcoming boxes can be found on Instagram!




Can I exchange products in my HAUL?


Unfortunately, there is no exchange process. However, if there are any issues with the box/contents please write to us at info@haulinoneworld.com and our team will work with you to serve you as best as possible




My box/its content(s) are damaged, what do I do?


Oh no! We do our best to make sure your HAUL and the contents are lovingly curated and safely packaged so that they reach you safe and sound. However, mishaps can happen. If it does, no worries! Just write to us at info@haulinoneworld.com with the subject "Damaged Contents" and we will work with you to try to replace the item(s) as best as possible. Please ensure to include the following in your email body: Name Contact number Order number Transaction ID




What is a typical HIO box like?


There is no such thing! Boxes are personalised and so usually no two boxes are the same! YOU are the decision maker! YOU choose the categories you want in your HAUL! You can choose from makeup, skincare, haircare and brushes/tools (minimum 2 categories have to be chosen) That said, there are typically 5-7 products in the box of mixed sizes, with a guarantee of 2-3 full size and/or luxury products!




Do you customize the box mix according to the customer’s needs and preferences (allergies/complexion)?


There are no complexion products (foundation/concealer) in the box. Everyone has a slightly different skin tone and we are all about personalization so we wouldn’t want to impose anything on you. We capture general information like skin type, makeup routine, and what categories you want in your box (minimum two) out of Skincare, Hair Care, Makeup and Tools/Brushes





Subscription

  1. How does the subscription model work?


It's simple! It works like this: You choose the duration you wish to subscribe for, (eg. 3 months, 1 month, 6 months etc). you get a box every month for that duration! Your subscription auto renews so you don't even have to worry! Plus! you can cancel any time you like!




How do I cancel my subscription?


We definitely wouldn't want to see you go! Please do let us know at any time if you have any concerns and we would be happy to address them as best as possible. However, if you do unfortunately decide to leave the HAUL community, please send us an email on info@haulinoneworld.com with the title "Subscription Cancellation" at least 3 days before the date of your automatic subscription billing. Please ensure that you include the following in your email body: Name Phone number Current order number Transaction ID Please allow us 1-2 business days to acknowledge the cancellation. Please note, once the cancellation is processed, the autorenewal is cancelled and no further subscription charges will be applied. The subscription will continue for the period that you have paid for and no prorated refunds will be made.




How often do I receive my HAUL?


You receive your personalised HAUL every month until you cancel your subscription




Who can subscribe?


Anyone! We welcome all women into our HAULsome community of subscribers!





Something else?

I didn't find the answer I was looking for.


No problem! You can contact us at info@haulinoneworld.com and we'll get right back to you.





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